General terms and conditions
of Prezentia s. r. o.
for business-to-business (B2B) relationships • effective from 13 September 2026
Trade name | Prezentia s. r. o. |
Registered office | Podkerepušky 604/43, 840 08 Bratislava – Záhorská Bystrica district |
Company registration number / VAT number | 57 525 137 / 2122796324 |
Register | Commercial Register of the Municipal Court Bratislava III, Section Sro, File No. 198610/B |
Contact | info@prezentia.sk • +421 917 941 297 • www.prezentia.sk |
1. Introductory provisions
1.1. These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the legal relationships arising from the sale of goods, the creation of gift hampers, made-to-order production, personalisation and related services via the online shop www.prezentia.sk, by email, individual quotations or any other agreed method of communication between Prezentia s. r. o. (hereinafter referred to as the ‘Seller’) and the buyer acting in the course of their business, commercial or professional activities (hereinafter referred to as the ‘Buyer’).
1.2. The Seller’s online shop is intended exclusively for entrepreneurs, legal entities and other entities making purchases in connection with the performance of business, commercial or professional activities. It is not intended for consumers.
1.3. When placing an order, the Buyer shall specify, in particular, their trading name or company name, registered office or place of business, company registration number, invoicing details, contact details and delivery details. The person acting on behalf of the Buyer declares that they are authorised to represent the Buyer or to place an order on their behalf.
1.4. The contractual relationship under these GTC is not subject to consumer protection provisions, in particular the consumer’s statutory right to withdraw from the contract without giving any reason within 14 days, nor to the consumer complaints procedure. This is without prejudice to rights and obligations which cannot be contractually excluded under binding legal regulations.
1.5. Legal relationships are governed in particular by Act No. 513/1991 Coll., the Commercial Code, as amended; Act No. 22/2004 Coll. on Electronic Commerce, as amended; and other relevant legislation of the Slovak Republic.
1.6. These GTC form an integral part of every contract concluded between the Seller and the Buyer. If an order, order confirmation, quotation or separate contract contains a provision differing from these GTC, such individual provision shall take precedence.
2. Goods, range and information in the online shop
2.1. The Seller offers, in particular, gift sets and related goods from its permanent or catalogue range, as well as products and sets created individually according to the Buyer’s requirements.
2.2. The information, photographs, visualisations, availability and prices stated on the website or in the catalogue are for information purposes only, unless expressly stated otherwise in relation to a specific product, order or price quotation at . Photographs may be for illustrative purposes only, particularly with regard to the shade, texture of natural materials, handcrafted finish or packaging.
2.3. For bespoke orders, the exact contents, quantity, packaging, branding, graphic design, personalisation, price, delivery and delivery date are determined in accordance with the specific order or quotation.
2.4. A minimum order quantity may be specified for selected goods or orders.
2.5. The availability of individual items may depend on the Seller’s suppliers. If an agreed item becomes objectively unavailable, the Seller may propose a suitable substitute; any substantial change to the content or appearance of the order shall only be made following the Buyer’s approval.
2.6. The Seller is entitled to refuse an order if it is unable to fulfil the requested performance, if it would entail unreasonable costs which the Buyer is unwilling to bear, or if it would pose an unreasonable technical, legal or commercial risk.
3. Ordering via the online shop and conclusion of the contract
3.1. The Buyer places an order via the online shop, in particular by selecting the goods and quantity, providing company, invoicing, contact and delivery details, selecting the offered method of delivery, specifying any further requirements where applicable, confirming their status as a business and their acceptance of these General Terms and Conditions, and submitting the order.
3.2. Before submitting the order, the Buyer has the opportunity to check and correct the details provided in the order. The Buyer is responsible for the accuracy and completeness of the details.
3.3. By submitting the order, the Buyer makes a binding offer to the Seller to enter into a contract and acknowledges that the order is subject to the obligation to pay the agreed price upon receipt of the order by the Seller.
3.4. Upon receipt of the order, the Buyer may be sent an automatic electronic message confirming that the order has been received into the system, together with a pro forma invoice for 75 per cent of the total order price or with payment details for settlement by bank transfer.
3.5. Neither the automatic confirmation of receipt of the order nor the automatically generated invoice in themselves constitute acceptance of a proposal to conclude a contract, unless it is expressly stated in their content that the Seller accepts the order for fulfilment.
3.6. The contract is concluded at the moment the Seller electronically confirms to the Buyer that the order has been accepted for fulfilment or otherwise unambiguously notifies the Buyer that the order has been accepted.
3.7. Prior to accepting an order, the Seller is entitled to verify the availability of the goods, the accuracy of the price, technical feasibility, the Buyer’s company details and other facts necessary for proper performance.
3.8. If the Buyer pays the invoice before the order has been expressly accepted and the Seller subsequently does not accept the order, the Seller shall refund the payment received without undue delay, within 14 days at the latest, unless the parties agree otherwise.
3.9. A reply from the Buyer containing an addendum, reservation, amendment or other deviation from the order or quotation shall be deemed a new proposal, and the contract shall only be amended upon its express acceptance by the Seller.
4. Individual orders, personalisation and the Buyer’s specifications
4.1. In the case of a bespoke order, the Seller may draw up an individual quotation based on an email or telephone discussion, in which it shall specify, in particular, the specifications of the goods or package, the quantity, the price, the extent of personalisation, the method and cost of delivery, the terms of payment, the timetable and the validity period of the quotation.
4.2. If the order includes a logo, company name, dedication, graphics, text, a list of recipients, addresses or any other personalisation, the Buyer is obliged to provide the Seller with correct, complete and usable source materials in the agreed format and within the agreed timeframe.
4.3. The Buyer is responsible for the accuracy of the data, texts, names, addresses, graphic elements and other source materials provided to the Seller.
4.4. If the Seller sends the Buyer a graphic design, visualisation, sample or other form of the order for approval, production may only commence once it has been approved by the Buyer, unless the parties agree otherwise. Approval is binding; an error already contained in the Buyer’s approved material shall not be regarded as a defect caused by the Seller, provided that the Seller has correctly reproduced the approved material.
4.5. The Seller shall draw the Buyer’s attention to any obvious errors or unsuitability in the materials that can reasonably be detected with due professional care.
4.6. In the case of hand-assembled, natural, printed or otherwise individually manufactured products, minor deviations arising from the nature of the material or the manufacturing process shall not be regarded as defects, provided that they do not alter the agreed essential characteristics of the product.
4.7. If the Buyer fails to provide the source materials, approval or other necessary cooperation in a timely manner, the production and delivery dates shall be extended accordingly. The Seller shall not be liable for any delay to the extent caused by the Buyer’s actions or failure to cooperate.
4.8. The Buyer declares that it is authorised to use and provide the Seller with all logos, trade marks, photographs, texts, graphic elements, names and other materials intended for the fulfilment of the order. The Buyer grants the Seller authorisation to use them to the extent necessary to fulfil the order.
4.9. Copyright and other intellectual property rights in the Seller’s own graphic templates, designs, photographs, texts and technical solutions shall remain with the Seller, unless the parties expressly agree otherwise.
5. Price
5.1. The price of the goods is stated in the online shop, in the order or in an individual quotation.
5.2. As of the effective date of these GTC, Prezentia s. r. o. is not a VAT payer. VAT is therefore not added to the prices quoted. In the event of a change in the Seller’s tax status, prices and tax obligations will be assessed in accordance with the legislation in force at the relevant time.
5.3. The cost of delivery, personalisation, graphic design or other ancillary services is included in the price only if this is specified in the order or quotation.
5.4. If, after accepting an order, the Buyer requests a change to its scope, composition, quantity, personalisation, delivery or any other material condition, the price and delivery date may be adjusted accordingly. The change becomes binding upon approval by both parties.
5.5. If there is an obvious pricing error or other obvious mistake in the online shop, the Seller is not obliged to accept the order under the incorrectly stated terms. The Seller shall inform the Buyer of the error without undue delay and may submit a corrected offer to the Buyer.
6. Terms of Payment
6.1. The Seller does not have a payment gateway. Unless the parties expressly agree otherwise, all payments shall be made by bank transfer to the Seller’s account on the basis of an invoice or a pro forma invoice.
6.2. Once the order has been created and submitted, a pro forma invoice for 75 per cent of the total order price is sent to the Buyer at the email address specified in the order, usually immediately upon receipt of the order by the system.
6.3. The Buyer is obliged to pay the advance payment amounting to 75 per cent of the total order price within the payment deadline stated on the advance invoice. The Seller is not obliged to commence fulfilment of the order or contract before this advance payment has been credited to its account, unless the contracting parties agree otherwise in writing.
6.4. The Seller shall invoice the Buyer for the remaining 25 per cent of the total order price in a second invoice only after the goods have been taken over by the Buyer or a person designated by the Buyer. The Buyer is obliged to pay this remaining portion of the price within the payment deadline stated on the second invoice.
6.5. The Buyer’s financial obligation shall be deemed to have been fulfilled upon the relevant amount being credited to the Seller’s account. The agreed delivery periods shall commence only after an advance payment of 75 per cent of the total order price has been credited, unless the parties agree otherwise. If the Buyer is late in paying the advance payment, the delivery periods shall be extended accordingly.
6.6. The Seller is entitled not to commence production, not to order goods from suppliers, or to suspend performance until the advance payment amounting to 75 per cent of the total order price has been paid. The remaining 25 per cent of the price shall be paid in accordance with clause 6.4 only upon acceptance of the goods.
6.7. Should the Buyer be in default of a financial obligation, the Seller shall be entitled to claim interest on arrears at the statutory rate, unless another rate has been agreed, as well as a lump-sum reimbursement of costs associated with the enforcement of the claim, provided that the statutory conditions are met.
6.8. The Buyer agrees to the issuance and delivery of invoices in electronic form to the email address provided to the Seller.
7. Rights and obligations of the contracting parties
7.1. The Seller undertakes, on the basis of the concluded contract, to supply the Buyer with the goods in the agreed quantity, quality and by the agreed deadline, and to pack them or prepare them for transport in a manner necessary for their preservation and protection.
7.2. The Seller is entitled to prompt and proper payment of the agreed price and to the necessary cooperation from the Buyer.
7.3. The Seller is entitled to reject an order or quotation prior to the conclusion of the contract and to withdraw from the contract after its conclusion if, due to stock running out, the objective unavailability of the goods, a legal impediment or any other circumstance relating to the goods and their delivery, the Seller is unable to fulfil the contract within the agreed timeframe or under the agreed terms, and the parties fail to agree on alternative performance. If the price or part thereof has already been paid, the Seller shall refund it within 14 days, unless the parties agree otherwise.
7.4. The Buyer is obliged to take delivery of the goods duly ordered, to pay the agreed price, including transport costs, and to provide the Seller with all necessary cooperation.
7.5. The Buyer is entitled to receive the goods in the quantity, quality, by the date and at the place agreed in the contract or in the confirmed order.
8. Delivery of Goods
8.1. The Seller shall deliver the goods to the Buyer in full within the timeframe agreed in the contract or the confirmed order. The delivery period shall be extended by the time elapsing from the dispatch of the order or quotation until its approval by the Buyer and the crediting of a deposit amounting to 75 per cent of the total order price, unless the contracting parties agree otherwise. The delivery period shall also be extended by the duration of any obstacles on the part of the Buyer.
8.2. The Seller shall deliver the goods to the Buyer at the place agreed in the contract or order.
8.3. The Buyer is obliged to be present at the place of delivery of the goods or to ensure that the goods are collected by an authorised person and to take delivery of the goods.
8.4. The Buyer is obliged to inspect the goods upon collection.
8.5. The goods may be delivered to the Buyer using the services of third parties, in particular a courier service, unless expressly agreed otherwise.
8.6. Upon delivery of the goods, the Buyer is obliged to open the consignment in the presence of the courier and check that its contents are complete and show no signs of damage. If the Buyer finds that the contents are incomplete, they shall draw up a report to that effect together with the courier. The Buyer is obliged to unpack the goods completely immediately upon receipt of the parcel and check that they are not mechanically damaged. In the event of mechanical damage, the Buyer undertakes to inform the Seller without delay, and the Seller will agree on the next steps with the Buyer. Subsequent claims for mechanical damage may only be accepted if the Buyer can prove that the goods already had the defects in question at the time of collection from the carrier. If the delivered parcel is visibly damaged, the Buyer is obliged not to sign for receipt with the delivery person until they have inspected the goods themselves in the delivery person’s presence. In the event of damage to the goods, the Buyer is obliged to document the damage, in particular by taking photographs, to draw up a complaint with the delivery person and to inform the Seller of this fact without delay.
8.7. If the Buyer fails to take delivery of the goods at the agreed time and place, they are obliged to pay the Seller the costs associated with the delivery and return of the goods and to compensate the Seller for any loss incurred as a result of the Buyer’s breach of their obligation to take delivery of the goods properly and on time. The same procedure applies to goods that have not been accepted or collected following the conclusion of the complaints procedure.
8.8. If the Seller delivers the goods to the Buyer at the location agreed in the contract or order, the Buyer is obliged to take delivery of the goods in person or to ensure that the goods are taken delivery of by a person authorised by the Buyer for that purpose, and to sign the delivery note confirming receipt and handover of the goods. A third party authorised to take delivery of the goods is obliged, at the Seller’s request, to prove their authorisation to do so. If it is necessary to repeat the delivery due to the absence of the Buyer or the person designated by them at the location specified in the contract, all costs incurred as a result shall be borne by the Buyer.
8.9. The Seller is entitled to request that the Buyer take delivery of the goods even before the expiry of the period agreed in the contract.
8.10. The risk of damage to the goods and accidental deterioration of the goods passes to the Buyer at the time they take delivery of the goods from the Seller or the carrier; if they fail to take delivery in good time, the risk passes to the Buyer at the time the Seller enables them to dispose of the goods and the Buyer fails to take delivery.
9. Complaints Procedure and Defects in Goods
9.1. The Seller’s liability for defects in the goods supplied and the Buyer’s rights arising from such defects are governed primarily by Sections 422 to 441 of Act No. 513/1991 Coll., the Commercial Code, as amended, and by agreement between the contracting parties.
9.2. The Seller shall be liable for any defect in the goods existing at the time of the transfer of the risk of damage to the goods to the Buyer, even if the defect only becomes apparent at a later date. The Seller shall also be liable for any defect arising after that time if it was caused by a breach of the Seller’s obligations.
9.3. The Buyer is obliged to inspect the goods as soon as possible after the risk of damage to the goods has passed to the Buyer, taking into account the nature of the goods. If, under the contract or order, the goods are dispatched to the Buyer, the inspection may take place after the goods have been delivered to their destination.
9.4. The Buyer is obliged to notify the Seller of any defects in the goods without undue delay after discovering them or after they should have been discovered had due professional care been exercised. The Buyer is obliged to notify the Seller of any defects that could only be detected at a later date without undue delay after discovering them, but no later than two years from the delivery of the goods or their arrival at the place of destination; in the case of defects covered by a quality guarantee, the guarantee period shall apply in place of this time limit. The consequences of a delayed notification of a defect are governed by Section 428 of the Commercial Code.
9.5. The Buyer is obliged to send notification of the defect to the email address info@prezentia.sk. The notification must specify, in particular, the order or invoice number, the identification of the defective goods, a description of the defect, when and how the defect manifested itself, and, depending on the nature of the defect, must be accompanied by photographs or other supporting documents necessary for its assessment.
9.6. If the delivery of defective goods constitutes a material breach of contract, the Buyer is entitled, provided the statutory conditions are met, to the rights set out in Section 436 of the Commercial Code, in particular the right to demand the delivery of replacement or missing goods, the rectification of repairable defects, a reasonable price reduction, or to withdraw from the contract. The Buyer is obliged to notify the Seller of their choice of remedy in a timely notice of defect or without undue delay following such notice; otherwise, their claims shall be treated as in the case of a minor breach of contract.
9.7. If the delivery of defective goods results in a minor breach of contract, the Buyer may, under the conditions set out in Section 437 of the Commercial Code, demand the delivery of the missing goods and the rectification of the other defects, or a reasonable price reduction. If the Buyer requests the rectification of a defect, they shall grant the Seller a reasonable additional period in which to rectify it; any further claims by the Buyer shall be governed by Section 437 of the Commercial Code.
9.8. The Seller does not provide a separate contractual guarantee of quality unless this is expressly agreed in the order, the contract or a guarantee statement, or unless a guarantee of quality arises in some other way in accordance with Section 429 of the Commercial Code. Where a quality guarantee has been provided, its scope and duration shall be governed by the relevant guarantee statement and the Commercial Code.
9.9. The Seller shall not be liable for defects arising after the transfer of the risk of damage to the goods as a result of incorrect storage, handling or use of the goods by the Buyer or a third party, nor for defects or deviations arising from specifications approved or supplied by the Buyer, provided that the Seller has correctly reproduced them. This is without prejudice to the Seller’s liability in cases where liability cannot be excluded by law.
9.10. This contractual relationship is not subject to the consumer complaints procedure or the statutory time limits for handling complaints. The Seller shall assess any reported defect without undue delay, taking into account its nature, the necessary verification and the Buyer’s chosen legal claim.
10. Retention of title
10.1. Title to the goods supplied shall pass to the Buyer only upon full payment of the agreed price for the relevant order.
10.2. The transfer of the risk of damage to the goods is governed by clause 8.10 of these GTC and is not linked to the transfer of title.
11. Cancellation of an Order and Withdrawal from the Contract
11.1. As the online shop is intended exclusively for business customers, the Buyer does not have the statutory consumer right to withdraw from the contract without giving a reason within 14 days.
11.2. After the contract has been concluded, the Buyer may cancel the order or withdraw from the contract only by agreement with the Seller, for a reason expressly agreed in the order or contract, or for a reason provided for by law.
11.3. In the case of goods manufactured, modified, personalised or specially ordered in accordance with the Buyer’s requirements, the Seller is not obliged to accept the voluntary return of goods in perfect condition.
11.4. If, after the conclusion of the contract, the Buyer requests cancellation of the order without the Seller having breached any obligation, the Seller may, when agreeing to the cancellation, take into account in particular work already carried out, materials ordered or consumed, goods ordered specifically for the Buyer, graphic design, production and logistics costs, obligations to suppliers that cannot be cancelled without incurring costs, and any damage incurred.
12. Age-restricted goods
12.1. If the order includes an alcoholic beverage or other goods the sale or supply of which is subject to an age restriction under the law, the Buyer is obliged to ensure that such goods are not intended for a person to whom the law prohibits their sale or supply.
12.2. Alcoholic beverages must not be sold or handed over to anyone under the age of 18. The Seller or the carrier is entitled to verify, in an appropriate manner, the age of the person collecting the consignment and, if the legal conditions are not met, to refuse to hand over the consignment or the relevant part thereof.
13. Force majeure
13.1. A contracting party shall not be liable for a breach of obligation to the extent that it proves that its performance was temporarily or permanently prevented by an impediment excluding liability under the relevant legal provisions.
13.2. Depending on the specific circumstances, such circumstances may include, in particular, extraordinary natural events, fire, widespread power or information system failures, armed conflict, a decision by a public authority, serious transport restrictions or any other unforeseeable and unavoidable event beyond the control of the party concerned.
13.3. The Seller shall notify the Buyer of the occurrence of such an impediment without undue delay, if it is aware of it and it may have a material impact on the order. The performance deadline shall be extended accordingly by the duration of the impediment and its immediate consequences.
14. Liability
14.1. Liability for damage shall be governed by the relevant provisions of the Commercial Code.
14.2. The Seller shall not be liable for damage or failure to meet a requirement to the extent caused by incorrect information or instructions provided by the Buyer, the content of the Buyer’s approved documentation, a breach of the Buyer’s obligations, a failure to provide the necessary cooperation, an incorrect address or contact details of the recipient, or circumstances for which the Seller is not liable under the law.
14.3. This provision does not exclude or limit liability in cases where such liability cannot be excluded or limited in advance under the law.
15. Electronic Communication
15.1. The contracting parties agree that orders, order confirmations, quotations, approval of graphic designs, invoices, notices of defects and other documents may be sent electronically.
15.2. The Buyer is responsible for the accuracy and functionality of the email address and other contact details provided to the Seller.
15.3. The Contract and order details are stored by the Seller in electronic form for the period necessary to fulfil the Contract and comply with statutory obligations. The Buyer may request that essential information regarding the order be resent to info@prezentia.sk.
15.4. The contract may be concluded in the Slovak language or, by agreement between the parties, in another language.
16. Amendments to the General Terms and Conditions
16.1. The Seller is entitled to amend or supplement these GTC. The new version will be published on the Seller’s website.
16.2. Unless the parties expressly agree otherwise, the version of the GTC in force at the time of conclusion of the relevant contract shall apply to a specific order.
16.3. Any amendment to the GTC shall not have retroactive effect on contracts already concluded without the Buyer’s consent.
16. Amendments to the General Terms and Conditions
17.1. Legal relationships not governed by these GTC shall be governed by the laws of the Slovak Republic, in particular the Commercial Code.
17.2. The contracting parties shall endeavour to resolve any dispute by mutual agreement as a matter of priority. If the dispute cannot be resolved by mutual agreement, it shall be settled by the competent courts of the Slovak Republic in accordance with the applicable rules of procedure.
17.3. The provisions relating to alternative dispute resolution for consumer disputes and consumer withdrawal from the contract do not apply to contractual relationships under these GTC, as the Seller concludes contracts via the online shop exclusively with business customers.
17.4. Should any provision of these GTC become invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a provision which, to the extent permitted by law, most closely approximates the original economic purpose of the invalid or unenforceable provision.
17.5. These GTC are available on the website www.prezentia.sk and may also be sent to the Buyer electronically together with the order, order confirmation or other commercial documentation.
17.6. These GTC shall come into force and effect on 13 September 2026 and shall remain in force for an indefinite period.
Prezentia s. r. o.